Help

The help section contains information on how to get the most from visiting the Tameside Citizens Advice website. Select one of the help topic links below.

• Using the site - includes information on content
• Viewer downloads - tells you how to download documents from the site

Help can be accessed from the menu bar on the bottom right on every page of the Tameside Citizens Advice website.

For accessibility help see the site accessibility guidelines section, which covers details on ‘access keys’, and how to adjust your browser, mouse and keyboard settings.

For additional help, please contact us

Using the site

The site covers information about the Citizens Advice service in Tameside and the opportunity to find out more about becoming a CAB volunteer. Specific information about Citizens Advice England and Wales at www.citizensadvice.org.uk, Citizens Advice Scotland can be found at www.cas.org.uk, Citizens Advice in Northern Ireland at www.citizensadvice.co.uk and Citizens advice for Manchester at www.poptel.org.uk/cab/.

The main navigation is organised under the heading ‘On this site’ into the main content areas:

• Home Page
• Foyer and Reception
• Opening Hours
• Core Advice
• External Specialists
• Specialist Advice
• Outreach Surgeries
• Advocacy Service
• 'ChoicE'
• Volunteering
• Social Policy
• Jobs
• Contact Us

as listed on the left-hand side of the screen.

Page structure

The page structure of the site stays the same throughout the site and has the following features:

• the Tameside CAB logo in the top left hand corner
• the main site tools (accessibility, help, site map, privacy policy and contact us) at the bottom right of the page
• links to the different content areas on the left-hand side
  

Navigating Citizens Advice website

Your starting point when entering Tameside Citizens Advice website depends on how you arrived at the website. For example if you came from a search engine link, this would usually take you to the home page of the site; or if you had book marked one of the content areas, then that would be your starting point. Or you may have got to the Tameside Citizens Advice website via a link from another website to a particular page or section.

All text links are light blue and underlined. When you move your mouse cursor over a link (known as ‘rolling over'), your cursor will change to a finger icon (or another similar icon based on your system settings). As soon as you click on a text link and view the content, the link will change to dark blue. This way, you can always tell which sections you have looked at and which not. All news links work in the same way as a normal link, however they are purple in colour

Note:  If you are not sure whether something is a link, move the cursor over a word; if it's a link, the cursor will change from an arrow to a hand with the finger extended.

Viewer downloads

You may need to access content on the Citizens Advice website that requires Adobe® Acrobat Reader® to view. You will need to download this software from the Internet and install it prior to viewing content in this format.

Adobe® Acrobat® Reader® is free software that lets you view and print Adobe Portable Document Format (PDF) files on all major computer platforms, as well as fill in and submit Adobe PDF forms online. An expanded version of Acrobat Reader for Windows offers additional functionality, including support for the visually impaired and the ability to search a collection of Adobe PDF files. To obtain Adobe® Acrobat® Reader® select: www.adobe.com/products/acrobat/readstep2.html (This link will open in a new page)

You may also require access to Microsoft Office® packages such as Word®, Excel® and Powerpoint®. To download free versions of any of these software packages please visit: http://office.microsoft.com/downloads/ (This link will open in a new page)

To download any of the above software, please follow the instructions given in the relevant website.