Social Policy

How does Social Policy work?
Millions of people approach CAB each year. We make a confidential record of every enquiry brought to us. This adds up to a huge wealth of statistical and other information about the problems people experience. 
We work proactively to prevent similar problems happening to others.

Each bureau sends in information about the types problems brought to them.
All information is anonymous and would never be attributed to any person without their express permission.
The evidence is collated to identify national trends. CAB can then present evidence to policy makers by writing reports and submissions and participating in consultations to improve policies. 

National Campaigning
We use this evidence to highlight the effects that policies have on real people in the real world and we suggest where improvements can be made to the policies and services of national and local government and businesses. We aim to stop problems at their source using the direct experience of the community we serve.

Local Campaigning
We may act individually or join forces with other bureaux, using client evidence to lobby MP’s and others to achieve the necessary changes for the better.

Issues reported on have included:

• Banks breaching the banking code of practice
• Clients complaining that Housing Associations were not doing anything to protect tenants against anti social behaviour
• Utility companies failing to administer clients account properly