Aims & Principles
The aims of our Service are:
- To provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives
We value:
- diversity
- promoting equality
- challenging discrimination
Our advice is free, confidential, impartial and independent.
We are the people’s champion
For 85 years, we’ve been helping to shape a society where people face far fewer problems. We give people the knowledge and confidence they need to find their way forward.
Our future plans
We are dedicated to achieving Net Zero emissions by 2050, adhering to the principles of the Science-Based Target Initiative (SBTi).
