Help To Claim
Do you need help to make a new Universal Credit claim?
Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, or online over chat.
Our advisers can help you:
- work out if you can get Universal Credit
- fill in the Universal Credit application
- prepare for your first Jobcentre appointment
- check your first payment is correct
You can read our online advice on Universal Credit at any time.
Call our national phone line
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday: England 0800 144 8 444
Ask for a translator if you need to get advice in a different language.
If you can’t hear or speak on the phone, you can type what you want to say:
Relay UK (England): 18001 then 0800 144 8 444
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Contact us using British Sign Language (BSL)
You can get advice from us by using a BSL interpreter on the SignVideo website. You’ll be connected to one of our advisers and a BSL interpreter – there’s no charge. Advisers are available Monday to Friday, 8am to 4pm.
Talk to us online
You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 6pm, Monday to Friday. It’s not available on public holidays. If no advisers are available the chat button will not be visible on the page.